Octavia Black Branching Glass Flower Chandelier

Shipping Policy

Order Processing Time

• Orders are typically processed within 5–10 business days after payment confirmation.
  
• Special/custom orders may require 7–15 business days.
  
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Costs & Transit Times

At BlushLighting, we are pleased to offer Free Shipping on all orders.

• Air Freight (small lights, samples, replacements): 12–15 days – Free
  
• Sea Freight (large items): 30–45 days – Free
  
• International Express (DHL, FedEx, UPS): 7–10 days – Paid
  

Expedited shipping services are also available upon request. Please contact us if you need urgent delivery options.

Return Policy

BlushLighting’s return policy lasts for 30 days from the date you receive your item. Unfortunately, returns requested after this period are not eligible for a refund or exchange.

To initiate a return, please email info@blushlighting.com. Our team will provide you with the return mailing address. Please note that customers are responsible for the return shipping costs upfront (refunds for shipping costs may apply in certain cases).

Returned items must be unused, undamaged, and in their original packaging.

Order Cancellation Policy

Orders Not Yet Shipped

• Orders canceled within 24 hours of purchase: Full refund.
  
• Orders canceled or modified after 24 hours but before shipment:
  a small handling fee may apply.
  

Orders Already Shipped but Not Yet Delivered

• Cancellations will be processed as a return, and a small handling fee may apply.

🛠️ Customization & Bespoke Services

Tailoring Every Detail to Fit Your Unique Space

Custom Hanging Heights

• Free Adjustments: We offer complimentary customization for rod and chain lengths to ensure your fixture hangs perfectly, whether you have standard or vaulted ceilings.
• How to Order: Simply specify your requirements in the "Add Order Note" box at the bottom of your Shopping Cart.
• Missed the Note? No problem. Contact our support team via email or phone immediately after placing your order, and we’ll update your specifications.

Bespoke Colors & Finishes

• Personalized Palette: Want to match a specific interior theme? We can customize the color of various fixture components.
• Matching Service: Reach out via email for a professional color palette, or provide your own reference photo or color code (RAL/Pantone).

Custom Sizes & Bespoke Designs

• Made-to-Order Shapes: As specialists in bespoke lighting, we can modify the dimensions or overall shape of our designs to suit your project.
• Design Support: Send us your own sketches, or provide your space dimensions and let our expert design team create a custom lighting solution for you.

Pre-Shipment Visual Confirmation

• Photos & Videos: For complete peace of mind, we can provide detailed photos and videos of your finished fixture before it leaves our warehouse upon request.
• Total Control: You have the final say. If any detail needs refinement, we’ll make adjustments before confirming the final shipment.