FAQ
Ordering
Q: How can I cancel my order?
You may cancel your order anytime before it ships. Once the order has been shipped (you will receive a shipping confirmation email), it can no longer be canceled. If you no longer need it, you may request a return after receiving the package.
Q: I’d like to buy multiple lights or get a better discount. What can I do?
A: Feel free to contact us — we can offer an exclusive quote or additional discount based on your needs.
Q: What payment methods do you accept?
A: We accept credit cards, debit cards, and bank account payments.
Q: What if I entered the wrong address or email?
A: Please contact us as soon as possible to update your name, address, or email. Order details (such as product style or quantity) cannot be changed once the order is placed.
Shipping, Returns & Exchanges
Q: How is my order shipped?
A: We carefully package all items to ensure they arrive safely. Shipping times depend on your location, the product size, and the shipping method selected. You will receive a shipping confirmation email with tracking information once your order is dispatched.
Q: What are the shipping times and methods?
- A: We offer several shipping options:
- Air Freight (small lights, samples, replacements): 12–15 days – Free
- Sea Freight (large items): 30–45 days – Free
- International Express (DHL, FedEx, UPS): 7–10 days – Paid
Expedited shipping services are also available upon request. Please contact us if you need urgent delivery options.
Total delivery time = order processing time + shipping time
Q: Can I track my shipment?
A: Yes. After your order is shipped, you will receive tracking information via email to monitor delivery progress.
Q: Can I return the product if I don’t like it?
A: Yes. You may return the product at your own shipping cost. Once we receive it and confirm it is in good condition, we will refund the product amount (shipping fees are non-refundable).
To reduce the chance of returns, we can provide real photos or videos of your order before shipping.
Q: How do I return a product?
A: Email us with your order number and product photos/videos. After approval, we will provide the return address (unauthorized returns will not be accepted). Once we receive the return, we will inspect it and arrange a replacement or refund within 3–5 business days.
Pricing
Q: Why Are Your Prices Lower?
A: We operate our own factory and production lines, which allows us to keep supply chain costs low while maintaining high quality. This is why we can offer more competitive pricing.
Question
Answer
Safety & Security
Q: Is it safe to purchase from your website?
A: Yes. We have served thousands of customers with consistently excellent feedback.
Q: Is my money safe when I pay on your website?
A: Our store is built on Shopify, which ensures secure payments and encrypted privacy protection.
For cancellations or returns, all refunds are issued back to your original payment method.
Product Quality
Q: Are your products UL certified?
A: Yes, all our products comply with UL safety standards.
Q: What warranty do your products include?
A: All lighting fixtures include a 2-year warranty (bulbs not included).
If an issue occurs, please send us photos or videos. We respond within 12 hours with a solution.
Get in touch
Have questions about your order, or a general enquiry?
