Kaile Crystal 3 Lights Chandelier 19''W

We currently only ship to the United States.

Refunds within 24 hours: You can receive a full refund at no cost if you cancel your order within 24 hours of placing it.

Refunds after 24 hours: If you request a refund after 24 hours, a handling fee and transaction fees will apply.

Order Confirmation: We will confirm the shipping details with you before dispatching the product.

Post-shipment Refunds: If the product has already been shipped, you must wait until you receive the product to initiate the return and refund process.

1. Delivery Locations
We currently ship to all US states.

2. Order Processing Time
Orders placed on our online website are typically processed within 5-7 business days. Once your order has been processed, it will be shipped according to the shipping method you selected during checkout.

3. Shipping Times
We offer standard shipping on all orders, which typically takes 7-12 business days for delivery.

Sea Freight Time Is 4-6 Weeks

* Total delivery time = order processing time + shipping time 

4. Shipping Cost
We offer free standard shipping on all orders to the USA.

5. Delivery Methods
All orders are shipped via our preferred carrier partners, including UPS, FedEx, USPS, the United States Postal Service, and various freight companies. You will receive a tracking number via email as soon as your order has shipped.

6.Order Tracking
In general, you will receive two emails about the status of your order. The first email, is a confirmation email after you have placed your order. The second email, is a shipping notification after your order has been shipped out. The second email will contain tracking information and some instructions on how to track your package.

7.About Tax
Our products are tax included (customers do not need to pay tax) and shipping is free of charge

* Note：

1.All delivery time refer to working days, excluding weekends and holidays.

2. If an order has been shipped but the customer refuses to accept delivery, the customer is responsible for the return shipping costs, transportation costs from the factory to the consignee's address, material handling fees, and any costs incurred due to the destruction of the product after refusal.

If your order is ready to ship and you want to cancel it before it is shipped, a 20% cancellation fee will be charged.

If you cancel an order while it is in transit, a cancellation fee of 30% will be applied.

If you have questions, please contact us：Email:support@blushlighting.com

At Blushlighting, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy.

RETURN POLICY:

1. Returns are accepted within 30 days of the purchase date.

If you receive defective, incorrect, or incomplete items, please contact us at support@blushlighting.com.You can return the defective product and request a full refund or replacement, and we will pay for the shipping costs. Your return will be processed within 3 business days after checking your goods, and you will have the following options after confirmation of the claim:
(1) Refund to your payment method.
(2) Send a replacement product to you.

If you change your mind within 30 days of receiving your order, we will gladly accept your return, and you will be responsible for shipping including initial shipping cost. Please note that the item to be returned must be identical to the item received and must be in its original packaging.

2. Items must be returned in their original packaging, with all accessories and documentation.

3. The item must be in new, unused condition.

4. Refunds will be issued to the original payment method within 10 business days of receiving the returned item.

EXCHANGE POLICY:

1. Exchanges are accepted within 30 days of the purchase date.

2. We only accept exchanges for products that are damaged or defective upon delivery.

3. Items must be returned in their original packaging, with all accessories and documentation.

4. The item must be in new, unused condition.

5. Blushlighting will cover the cost of shipping the replacement item to the customer.

NON-RETURNABLE ITEMS:

1. We do not accept returns or exchanges on items that have been used or are not in new condition.

2. We do not accept returns or exchanges on items that have been modified or altered in any way.

3. We do not accept returns or exchanges on items that have been damaged due to customer misuse or neglect.

4.On sale items are non-refundable.

General Return Process：

• Initiate a return: Please email us at support@blushlighting.com. with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 1-3 working days and then provide a replacement for an exchange or issue a refund.

Return Charge：

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the shipping including initial shipping cost.
• No restocking fee to be charged to the consumers for the return of a product.

Refunds：

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@blushlighting.com.

Please Note: we do not refund our original shipping cost.

If your order is ready to ship and you want to cancel it before it is shipped, a 20% cancellation fee will be charged.

Order Cancellations：

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. (Important Notes: You can receive a full refund within 24 hours of placing your order. After this period, refund requests will be subject to certain handling and processing fees(20%). Once the order has been shipped, refunds are not possible; you must follow the return process after receiving the goods.)
• Orders can’t be canceled once the parcel is shipped out.

If you have questions, please contact us：Email:support@blushlighting.com

If you are an architect, designer or developer, take advantage of a trade program that gives you an unparalleled opportunity to purchase Blushlighting products at discounted prices.

Blushlighting is pleased to offer more affordable discounts and better service to our trade partners.

Our trade partner program is open to interior designers, interior decorators, architects as well as real estate agents, developers and other professionals.

Feel free to join us!

Please contact us for more information.

support@blushlighting.com

WHAT YOU NEED TO DO?

• Make a note in your email: Business/ designer name via trade account      Example: XXX's trade account set up
• Provide shopping list(colors, sizes, special requirements, etc.)

WHAT WE PROVIDE?

• Exclusive discount code based on the amount of your shopping list
• Prepare your list of shipments for you in advance
• Exempt custom charge. Free samples and free swatches for customized color
• 30 days for return and exchange extended to 60 days for free return and exchange
• The regular two-year warranty is extended to five years
• Design drawings provided free of charge
• Free accessories for extension rod extension chain
• Exclusive VIP customer service representative

We offer custom services and are a professional supplier committed to ensuring the quality of our products. If you cannot find lamps you like on our website, regardless of design, size, or color, you can contact us anytime at support@blushlighting.com or refer to our "Contact Us" page for further assistance.

CUSTOMIZE SIZE & COLOR

If you have found a chandelier design that you love but need it in a different color or size, we can help. Simply send us an email with the following details:

1.The product you are interested in, and it's a good idea to send us a link to the product.

2.The specific color you want, such as gold or chrome.

3.Specific dimensions for width, depth, and height, such as 36D". If you're not sure what size to choose, don't worry - you can tell us the size of your room, the size of your dining table, and even provide a photo of your room. Our exclusive designer will guide you to choose the right size.

Our designer will respond to you within 24 hours with a quote for your customized chandelier.

CUSTOMIZE DESIGN

If you have a specific chandelier design in mind that you don't see on our website, don't worry - we can still help you. Just send us an email at support@blushlighting.com with the following details:

1. A picture or simple design of the chandelier you want.
2. The specific color you want, such as gold or sliver.
3. Specific dimensions for width, depth, and height, such as 36D". If you're unsure about the size you need for your space, let us know the size of your room, the size of your dining table, and provide a photo of your room. Our exclusive designer will guide you to choose the right size.

Our designer will respond to you within 24 hours with a quote for your custom-made chandelier.