Buyer's Guide
A chandelier is a large, delicate thing that often travels a long way to reach you. Here’s exactly how our optional Shipping Protection works — in plain English — what it costs, and how to skip it if you’d rather.
Hand-finished crystal, glass and natural stone — beautiful, and worth protecting on the road.
The one part of the journey we don’t fully control
Every fixture leaves our hands packed to survive the trip — crystal and glass cushioned and separated, then double-boxed. The vast majority arrive flawless. But once a carrier takes over, a package is stacked, loaded, and handed off many times before it reaches your door.
Shipping Protection is our safeguard for the rare case when something goes wrong in transit — so if it does, you’re made whole quickly, without a back-and-forth.
What it covers
In any of these cases, you receive a quick refund — or a replacement — up to your order value.
What it costs
How a claim works
What it doesn’t cover
We’d rather be upfront now than have you find out at claim time. Shipping Protection does not cover:
Prefer not to add it?
It’s entirely your call — Shipping Protection is optional. If you’d rather skip it, just choose Checkout without shipping protection in your cart, and you’ll go straight to checkout with no protection fee. You can always add it on a future order.
Is it worth it?
For a large, fragile, high-value fixture traveling a long way, most of our customers keep it for the peace of mind — a small percentage now for a fast, no-argument fix if the carrier drops the ball. But it’s your choice, every time. Either way, we pack every order to survive the trip, and we stand behind what we ship.
This guide reflects our current Shipping Protection terms. Exact coverage and pricing are shown in your cart and at checkout.
