Zenobia Alabaster Suspension Lamp

1. Exchanges are accepted within 30 days of the purchase date.

2. We only accept exchanges for products that are damaged or defective upon delivery.

3. Items must be returned in their original packaging, with all accessories and documentation.

4. The item must be in new, unused condition.

5. Blushlighting will cover the cost of shipping the replacement item to the customer.

1. We do not accept returns or exchanges on items that have been used or are not in new condition.

2. We do not accept returns or exchanges on items that have been modified or altered in any way.

3. We do not accept returns or exchanges on items that have been damaged due to customer misuse or neglect.

4.On sale items are non-refundable.

General Return Process：

• Initiate a return: Please email us at support@blushlighting.com. with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 1-3 working days and then provide a replacement for an exchange or issue a refund.

Return Charge：

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the shipping including initial shipping cost.
• No restocking fee to be charged to the consumers for the return of a product.

Refunds：

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@blushlighting.com.

Please Note: we do not refund our original shipping cost.

If your order is ready to ship and you want to cancel it before it is shipped, a 20% cancellation fee will be charged.

Order Cancellations：

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. (Important Notes: You can receive a full refund within 24 hours of placing your order. After this period, refund requests will be subject to certain handling and processing fees(20%). Once the order has been shipped, refunds are not possible; you must follow the return process after receiving the goods.)
• Orders can’t be canceled once the parcel is shipped out.

If you have questions, please contact us：Email:support@blushlighting.com